Privacy Policy
Based on your consent Skyresponse collects data when you visit our website in cookies to improve the experience and collect statistics about visitors. Recipients of the information are Skyresponse staff. For instance, we keep track of the language used and if you have viewed the cookie policy. See our Cookie Policy below.
If you request content from us we request your consent to keep your email address to use in marketing activities. Recipients of the information are Skyresponse staff.
We are doing a yearly review of email addresses, and every 3rd year you will receive an email with the possibility to remove all your data if you do not want to receive any more information from us. In every email communication from us you can manage your subscriptions and unsubscribe from future communication.
Your rights
Right of access and rectification
You have the right to information regarding which of your personal data we process and to access and rectify such personal data. You may access and amend some of the information we keep on you through your account settings.
Right to erasure
You may request that we erase your personal data without undue delay in the following circumstances:
- the personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed;
- you withdraw your consent on which the processing is based (if applicable) and there is no other legal ground for the processing;
- you object to our processing of personal data and we do not have any overriding legitimate grounds for the processing;
- the processed personal data is unlawfully processed; or
- the processed personal data has to be erased for compliance with legal obligations.
We may deny your request if we are prevented from erasing your personal data by requirements set out in applicable laws and regulations or if they are needed for the establishment, exercise or defence of legal claims. If we cannot meet your request, we will instead restrict the personal data so they cannot be used for another purpose than the purpose preventing the erasure.
Right to restriction
You have the right to restrict the processing of your personal data in the following circumstances:
- you contest the accuracy of the personal data during a period enabling us to verify the accuracy of such data;
- the processing is unlawful and you oppose erasure of the personal data and request restriction instead;
- the personal data is no longer needed for the purposes of the processing, but are necessary for you for the establishment, exercise or defence of legal claims;
- you have objected to the processing of the personal data pending the verification whether our legitimate grounds for our processing override your interests, rights and freedoms.
If your personal data has been restricted in accordance with this section they may, with exception of storage, only be processed for the establishment, exercise or defence of legal claims, or for the protection of the rights of a third party or for reasons of important public interest according to EU or EU member state legislation.
Right to object
You have the general right to object to our processing of your personal data when it is based on our legitimate interest. If you object and we believe that we may still process your personal data, we must demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.
Your personal data will not be processed for purposes related to direct marketing if you oppose such processing.
Right to data portability
If your personal data has been provided by you and our processing of your personal data is based on your consent or on the performance of a contract with you, you have the right to receive the personal data concerning you in a structured, commonly used and machine-readable format in order to transmit these to another service provider where it would be technically feasible and can be carried out by automated means.
Right to withdraw consent
When our processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. You may withdraw your consent through your account settings by deleting your account. Please note that the lawfulness of processing based on consent before its withdrawal is not affected.
Right to file a complaint
You may at any time lodge a complaint with the supervisory authority IMY (https://www.imy.se/) if you believe that our processing is performed in breach of applicable data protection law.
Changes to our Privacy Policy
We may make updates or changes to this Privacy Policy. If we do so, we will inform you in an appropriate manner on the Site and we ask you to then carefully read through the updated Privacy Policy.
Should you require more information regarding the processing please email dpo@skyresponse.com.
Cookies
We use cookies on our website to provide you with an optimal and personalised user experience. Cookies are used to outline which parts of our website you are using and how often. Cookies can also optimise your visits, by storing your chosen language and if you have viewed the cookie policy. Recipients of the information are Skyresponse staff.
Cookies are kept up to 2 years, if not stated otherwise below.
If you request content from us we request your consent to keep your email address to use in marketing activities. Recipients of the information are Skyresponse staff.
Email addresses are kept 3 years after collection.
Cookie List
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
| Cookie Name |
Provider |
Expiry |
Cookie purpose description |
| __cf_bm |
hsforms.com, hubspot.com, hsforms.net, skyresponse.com |
1 day |
This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. |
| __cfruid |
skyresponse.com |
Session |
This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. |
| _cfuvid |
hsforms.com |
session |
This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. |
| _cfuvid |
hubspot.com |
session |
This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. |
| _GRECAPTCHA |
google.com |
180 days |
|
| CookieConsent |
skyresponse.com |
1 year |
Stores the user's cookie consent state for the current domain |
| JSESSIONID |
nr-data.net |
session |
|
| rc::a, rc::b, rc::c, rc::f |
gstatic.com |
persistent |
This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website |
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
| Cookie Name |
Provider |
Expiry |
Cookie purpose description |
| messagesUtk |
Skyresponse.com |
180 days |
Stores a unique ID string for each chat-box session. This allows the website-support to see previous issues and reconnect with the previous supporter. |
Statistics Cookies
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
| Cookie Name |
Provider |
Expiry |
Cookie purpose description |
__hssc
|
Skyresponse.com |
session |
Identifies if the cookie data needs to be updated in the visitor's browser. |
| __hssrc |
Skyresponse.com |
session |
Used to recognise the visitor's browser upon reentry on the website |
| __hstc |
Skyresponse.com |
session |
Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. |
| _hjCookieTest |
Skyresponse.com |
session |
Collects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner. |
| _hjSession_# |
Skyresponse.com |
1 day |
Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. |
| _hjSessionUser_# |
Skyresponse.com |
1 year |
Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. |
| hjActiveViewportIds |
hotjar.com |
persistent |
This cookie contains an ID string on the current session. This contains non-personal information on what subpages the visitor enters – this information is used to optimize the visitor's experience. |
| hjViewportId |
hotjar.com |
session |
Saves the user's screen size in order to adjust the size of images on the website. |
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
| Cookie Subgroup |
Cookies |
Cookies used |
| skyresponse.com |
hubspotutk |
First Party |
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
| Cookie Name |
Provider |
Expiry |
Cookie purpose description |
| #-# |
youtube.com |
session |
Used to track user’s interaction with embedded content. |
__hmpl
|
static.hsappstatic.net |
session |
Collects information on user preferences and/or interaction with web-campaign content - This is used on CRM-campaign-platform used by website owners for promoting events or products.ed to track user’s interaction with embedded content. |
| __ptq.gif |
__cf_bm |
session |
Sends data to the marketing platform Hubspot about the visitoSends data to the marketing platform Hubspot about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.r's device and behaviour. Tracks the visitor across devices and marketing channels. |
| HUBLYTICS_EVENTS_53 |
static.hsappstatic.net |
session |
Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. |
| iU5q-!O9@$ |
youtube.com |
session |
Registers a unique ID to keep statistics of what videos from YouTube the user has seen. |
| LAST_RESULT_ENTRY_KEY |
youtube.com |
session |
Used to track user’s interaction with embedded content. |
| nextId |
youtube.com |
session |
Used to track user’s interaction with embedded content. |
| LogsDatabaseV2:V#||LogsRequestsStore |
youtube.com |
persistent |
Used to track user’s interaction with embedded content. |
| NID |
google.com |
6 months |
|
| remote_sid |
YouTube.com |
session |
Necessary for the implementation and functionality of YouTube video-content on the website. |
| requests |
YouTube.com |
session |
Used to track user’s interaction with embedded content. |
|
ServiceWorkerLogsDatabase#SWHealthLog
|
YouTube.com |
persistent |
Necessary for the implementation and functionality of YouTube video-content on the website. |
|
TESTCOOKIESENABLED
|
YouTube.com |
1 day |
Used to track user’s interaction with embedded content. |
|
VISITOR_INFO1_LIVE
|
YouTube.com |
180 days |
|
|
yt.innertube::nextId
|
YouTube.com |
persistent |
Registers a unique ID to keep statistics of what videos from YouTube the user has seen. |
|
ytidb::LAST_RESULT_ENTRY_KEY, YtIdbMeta#databases
|
YouTube.com |
persistent |
Used to track user’s interaction with embedded content. |
|
yt-remote-cast-available, yt-remote-cast-installed, yt-remote-connected-devices, yt-remote-device-id, yt-remote-fast-check-period, yt-remote-session-app, yt-remote-session-name
|
YouTube.com |
session |
Stores the user's video player preferences using embedded YouTube video |
|
|
|
|
|
