Code Of Conduct

Skyresponse Code of Conduct – Public

At Skyresponse, trust is earned by consistently acting with integrity, transparency, and accountability. Our Code of Conduct outlines how we behave as a responsible technology company and how we protect the interests of our customers, partners, employees, and society.

Our Values and Ethical Foundation

Our work is guided by five core values — Accountability, Creativity, Passion, Honesty, and Teamwork. These values shape our decisions and define how we collaborate and deliver our services. We comply with applicable laws and always apply the highest ethical standard where regulations differ across markets.

Respect for People and Human Rights

We support universally recognised human rights, promote equal opportunities, and nurture an inclusive workplace environment free from discrimination, harassment, and exploitation. Child labour and forced labour are strictly prohibited. We respect personal privacy, freedom of association, and the need for balance between work and private life.

Business Integrity & Anti‑Corruption

Skyresponse applies a zero‑tolerance approach to bribery, corruption, kickbacks, and facilitation payments. Gifts and hospitality must be modest, infrequent, and never influence business decisions. Monetary gifts are prohibited and political contributions are not allowed.

We compete fairly, avoid conflicts of interest, and protect confidential information belonging to Skyresponse and its partners.

Certified Quality and Information Security

We operate under certified management systems that ensure security, reliability, and quality:

ISO/IEC 27001:2023 – Information Security Management

ISO 9001:2015 – Quality Management

Cyber Essentials Plus Certification

TSA Quality Standards Framework (QSF)

These certifications reflect our commitment to protecting data, ensuring operational excellence, and continuously improving our services.

Data Responsibility, GDPR Compliance & Privacy-by-Design

Skyresponse processes personal data according to GDPR and other applicable laws, using strict technical and organisational measures to ensure confidentiality, integrity, and availability of information.

We process data only for legitimate business purposes and in line with documented instructions from our customers when we act as a data processor. We ensure that any third‑party providers we engage are contractually bound to meet equivalent data protection and security requirements.

We also maintain secure environments, regularly test our security controls, and ensure that data is safely transferred or deleted when services end.

Skyresponse has dedicated privacy governance and provides transparent communication around data handling practices.

Responsible Use of Artificial Intelligence

We use AI in a responsible and secure manner to support innovation and operational efficiency. Sensitive customer information — including personal data, alarm data, and health‑related information — is never used in AI systems.

AI‑generated output is always reviewed by humans, and only enterprise‑grade, compliant AI tools are approved for internal use.

Confidentiality and Information Handling

We treat customer and partner information with utmost care. Strictly confidential data is handled only in secure, private environments and never in publicly accessible locations.

We safeguard corporate and personal information throughout its lifecycle.

Data Portability and Switching Rights (Data Act)

Skyresponse follows the principles of the EU Data Act where applicable. This means that:

Customers have the right to access and retrieve their data in accordance with the Data Act.

Skyresponse will provide reasonable technical assistance to enable a secure and orderly data transfer or service switching, when legally required.

Any switching process must take place in a secure, controlled, and compliant manner to protect data integrity and service continuity.

Safe and Healthy Workplace

We are committed to offering a safe, respectful, and supportive work environment. We do not tolerate harassment, threats, violence, or unsafe behaviour. We proactively identify and mitigate risks and strive for a safe workplace for everyone.

Environmental Responsibility

Skyresponse works to reduce its environmental footprint by promoting resource‑efficient solutions, optimising energy use, and supporting climate‑friendly operations for both ourselves and our customers.

Speaking Up – Whistleblowing

Skyresponse encourages anyone working with or for the company to raise concerns about unethical, unsafe, or unlawful behaviour. Reports may be submitted confidentially or anonymously, and retaliation is strictly prohibited.