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Unique partnership for alarm signalling as a service

Skyresponse, 24hr Solutions and CSL have entered a partnership to create a unique alarm service. Thanks to the DualCom...

Skyresponse, 24hr Solutions and CSL have entered a partnership to create a unique alarm service. Thanks to the DualCom Pro range from CSL, Skyresponse’s cloud-based alarm management platform and 24hr Solutions’ technical expertise and monitoring station, this will become a unique turnkey solution for alarm handling – worldwide.

New and flexible offering changes the security market

This integration supports the collaboration between CSL and their DualCom Pro alarm signalling range, that send in alarms to the Skyresponse platform, which is already integrated with the 24hr Solutions monitoring station. Instead of the historic, rigid, strict approach that has been accepted as the industry norm, 24hr Solutions can now offer a customer-led alarm management platform that is fully adaptable, customizable, and with the customers best interests in focus.

“Following our Nordic expansion, we see great potential for new types of alarm management services in the UK. By combining the skills and professionalism from 24hr Solutions, our flexible alarm management platform and the trusted technology from CSL, we have a great foundation for accelerated growth in the UK.”Marcus Ullholm, Business Area Manager, Skyresponse AB

A unique custom service

This turnkey alarm solution will be sold, maintained and operated by the 24hr Solutions professional installers and monitoring station. Their customer-led solution provides  personalised service for each and every client, which ensures that the services, responses and communication channels are exactly as required. It is added to the ‘often challenged but never beaten’ 24hr Solutions Group pricing motto, which means that it is offered to the whole market and not only to a key clientele. The tailor-made customer service ethos is the very backbone of 24hr Solutions, as it continues to develop new ways of supporting both existing and new clients with the ‘No Problems Only Solutions’ strapline.

“Thanks to the flexibility of the Skyresponse platform, we can now offer alarm signals and management with CSL to the UK market. I have worked with the DualCom Pro range in several roles before 24hr Solutions, and know for a fact that these are the best alarm signalling solutions on the market.” Phil Turner, CEO, 24hr Solutions

About CSL products

DualCom Pro offers a simple and fast installation of professional signalling systems with great resilience. The range includes GradeShift Pro and CSL’s dual-path signalling solution, which utilises a combination of two radio paths (or one radio and one LAN path) to signal an alarm. DigiAir Pro is a single-path signalling solution utilizing a 4G radio path (or a LAN path) to signal an alarm. The radio variant also comes with a standby SIM.

“We are delighted to be working with 24hr Solutions and Skyresponse with this new integration and to be able to offer DualCom Pro to their customers. It is part of our ongoing commitment to ensure our solutions are available to all professional installers in our sector”. –  Rob Evans, Sales Director, CSL

About 24hr Solutions, CSL and Skyresponse

24hr Solutions has its office in the US, but their global alarm monitoring centre is based in the UK. They are primarily focused on alarm management and remote monitoring in facility management, crucial alarms and building management systems, but also alarms within the care and personal security sector.

CSL is a leading secure connectivity provider, offering a range of solutions for any critical IoT and M2M application. When choosing CSL, you take control of your connected devices, backed up by the best possible support. Their apps and portals offer unrivalled management tools for real-time visibility, status updates and remote maintenance, whilst their expert support teams are available round-the-clock.

Skyresponse is a Swedish technology company that provides handling of events and alarms to improve lives in a connected world. We currently operate mainly in personal care (including elderly care) and personal safety but have recently begun to operate in the sector for smart buildings and other IoT areas. With the help of our decentralized cloud-based IT platform, we forward alarm information from digital, connected devices and systems to response  centres. The entire system is controlled by standardised and well-documented APIs that can be used by anyone who wants to take advantage of the unique features of the Skyresponse platform. We use an indirect sales model and work with more than 15 channel partners in eight countries. In summary, we handle more than 4 million alarms a month for more than 450 end-clients across Europe.

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