The Open Software Platform that enables Digital Warden Call Systems for Sheltered Housing  

Increase Efficiency with Custom-Made Alarm flows and Segmentation 

In current Warden Call Systems, most triggered alarms go straight to a response centre where the alarms are handled and then forwarded to the appropriate receiver. This not only causes bottlenecks but also leads to both inefficient and time-consuming processes.

Skyresponse’s platform can decipher the state of emergency of any triggered alarm, from any resident. This enables you to custom-make your alarm flow so that, depending on which event has occurred, you can choose the end-receiver beforehand - without having to go through a response centre first. 

When an alarm is triggered, the predetermined responder immediately receives detailed information about the sender and their location. This means that if a technical alarm is triggered, regarding the building for example, a technician can access the alarm through Skyresponse’s app on their handheld device directly. Cutting out the middleman of a busy ARC, letting only the most critical alarm go straight to a response centre.

From Analogue to Digital to Smart Warden Call Systems 

With Skyresponse’s platform for Warden Call Systems, you get access to a highly scalable and secure cloud platform that enables you to create reliable alarm flows regardless of geographical location or number of installations. Connect several facilities under one central management and allow personnel to streamline their workday and optimise their time. 

You can offer Sheltered Housing and retirement livings the possibility and ease of mind of knowing their residents are safe even if they venture far from their own homes. Ensure accurate delivery and interpretation of alarms so that the right responder receives the right alarm, every time.

The 2025 Digital Switchover 

Sheltered Housing and retirement livings are some of the many institutions that will be affected by the 2025 Digital Switchover. By the year 2025, all Telecom Providers in the UK are set to move their analogue services to fully digital networks.

This effectively means that the ageing Warden Call Systems active in most sheltered housing and retirement livings will have to be replaced by new, improved and digital systems.

Main challenges of Digital Warden Call Systems: 

• Difficulty reaching full coverage across large indoor and outdoor surfaces creating the risk of triggered alarms not getting through
  
  
• Struggle to handle both analogue and digital alarms simultaneously during the transition phase
  
  
• Individual alarm devices only delivering alarms to their paired alarm hub, posing safety risks for individuals when they’re not near their paired hub
  
  
• Overburdening response centres who’ll receive all alarms without segmentation to forward to the warden or appropriate receivers
  
  
• Not being able to clarify if the triggered alarm comes from residents apartment, garden, common area or other locations
  
  
• Having to replace all existing hardware and other systems leading to expensive installation, onboarding and upkeep

How Skyresponse’s solution for Warden Call Systems solves these problems: 

• Full scheme coverage and seamless integration to existing systems and additional hardware
  
  
• Combining paired alarm hubs receiving alarm from individual alarm devices and open alarm hubs which receives alarms from any alarm device in proximity
  
  
• High security, reliability and redundancy thanks to AWS-servers and cloud storage
  
  
• More efficient alarm handling with flexible alarm flows and interaction between ARC and local wardens
  
  
• Easy integration with all market leading hardware
  
  
• Wide range of API:s enables almost limitless integration, often eliminating the need to replace too much hardware resulting in significantly cheaper installation and maintenance
  
  
• User friendly interface and efficient processes contributing to a faster up-and-running system

The Value a Next Generation Warden Call System provides:

With Skyresponse, you not only get a durable and efficient way to bridge the gap between analogue and digital alarm handling. An easily managed, reliable and safe system enables both you and your end-customer to find better ways of conducting everyday work. 

• Relive the Warden

Relieves the Warden’s workload who instead can focus on providing services for the residents

• Central Management

The cloud solution offers administration and management anywhere in the world and for several sites. 

• Full Traceability

Full traceability of the entire alarm flow - who did what and when it was done. 

• Segment Alarms

Identify low-risk alarms i.e. low power or lost connection which is solvable through a phone call to the resident.

• Right Person, Right Alarm

Automatically send alarms to the right staff-member based on timestamps, logged-in personnel or geographical location.

• Add Smart Devices

Create next-generation telecare by easily adding GPS, sensors, cameras or smart speakers, etc.