Tailor a unique alarm handling solution to help improve the quality of life for users in family or professional elderly care — with or without a response center.
Solutions for Assisted Living, Sheltered Housing, Nursing Homes and Independent Living.
Care Products
Warden Call Solution - WardenLink
Nurse Call System - Hepro Response
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Our open cloud safety platform enable partners to create and resell customised safety and alarm management solutions, including hard and software of their own choice.
Read moreOne platform to create solutions covering all facility related alarms and events from buildings. We help our partners enable service from all new types of smart building solutions while still handling existing alarms.
Read moreSkyresponse's cloud-based response centre solution enables seamless delegation, redundancy and efficiency in alarm handling. Your alarm handling platform, right at your fingertip.
Read moreWe provide a complete, future-proof solution, adapting to your end-customer's needs through open APIs, granular configuration tailoring, and unlimited scalability.
Read morePartners leveraging our alarm and event management platform for the future gain a competitive edge through adaptability, scalability, efficiency, and a commitment to staying at the forefront of industry trends.
Being a Skyresponse partner unlocks an ecosystem and unlimited opportunities!
Skyresponse has a wide variety of partners across several business areas and regions. Search through all partners with an implemented Skyresponse Platform here.
By integrating to the Skyresponse Platform you can take advantage of the benefits from our network and unlock new business opportunities and growth in the evolving world of emergency response.
Explore our extensive ecosystem of trusted partners.
Are you interested in becoming a Skyresponse partner? Being a Skyresponse partner unlocks an ecosystem and unlimited opportunities!
Skyresponse AB is a Swedish Software-as-a-Service (SaaS) company the which offers a 100% cloud-based alarm management platform and related services. Learn about who we are, our history, and what we have to offer.
Skyresponse is always looking for talented and passionate individuals to join us. Here you can find the jobs that are currently available.
Here you will find all news regarding our company, Partners and Ecosystem Partners.
This privacy policy describes how your personal data is being collected, used and shared when using the mobile alarm application (“application”). This privacy policy also describes your rights regarding your personal data.
The purpose of the application is to put an alarming user in direct contact with a selected response center or with a colleague, by pressing an alarm symbol displayed on the phone. Personal data will only be processed as necessary for the purpose of the application, such as your location data to enable the response center or colleague to locate you in case of emergency.
The data controller for the processing activities described in this privacy policy is your employer. Your employer decides the means and purposes for the processing and will only share your personal data with trusted third parties as necessary to use the application.
If you have any questions regarding your personal data and the employer’s processing thereof, please contact your employer with your question directly.
The following categories of personal data will be collected and processed in order to deliver a fully functioning application, as described below. The personal data is collected directly from you and your mobile phone, unless otherwise specified.
To use the application you will need an account. When you use the application for the first time you will be prompted to input your mobile phone number and a personal code (given by your employer). The code you have received will, once used, link your account with any additional personal data that you have submitted for this application to your employer.
The account information, including your mobile phone number, is needed for the purposes of identifying you when you trigger an alarm and to enable direct communication between you and the response center, which both are in the legitimate interest of the employer and the legal basis for the processing of the account information and phone number.
The account information, phone number and data about the calls will be stored in encrypted format by the cloud-based alarm system for logging purposes and the information can only be accessed by especially authorized personnel. The phone number can only be accessed by the co-workers belonging to the same organization as the one using the application.
The application will request microphone access to handle audio data, as described below.
In the application you have the option to pre-record an audio message. The message is sent to your designated point of contact as additional information when an alarm is activated from the application. The recorded audio message can be deleted by your option and will otherwise be stored until a new message is recorded.
The location data will show both your precise and approximate location, based on GPS-data, Wi-Fi connections and mobile network data. The core functionality of the application is to provide help to users in direct need of assistance. The position is tracked in background location mode, so that the emergency service is able to find the person who needs help, even if the user is unable to provide that information. Without the function of background locations enabled, which means that the location data is collected even when the application is not being used, the application will not be able to show the actual location of the person who needs help.
The location data will be used as described below:
All location information is sent and stored in an encrypted format and is only made available to authorized operators who have logged in to the response center and are involved in the processing of the alarms.
The legal basis for the processing of your location data is your consent, which you provide within the application.
The alarms are sent as data traffic and as SMS. Having redundant communication paths increase reliability significantly, which is in the legitimate interest of the employer and the legal basis for the processing.
The application requests access to stored photographs to be able to send the last photograph taken, to enable more efficient assistance by the response center. The legal basis for the processing of the photographs is your consent, which you provide within the application.
To be able to provide you with the application we need to share your personal data with other trusted individuals and third parties. This includes, among others, our employees, consultants and suppliers who help us to provide the application
Our suppliers and subcontractors are not authorized by us to use or disclose your personal data except as necessary to perform services on our behalf or to comply with legal requirements.
We keep your personal data only as long as necessary to fulfil the purposes for which it was collected. We regularly review our need to keep data, taking into account applicable legislation.
Your personal data will be stored for as long as you keep your user account. Upon termination of the account, your data will be stored for the time decided by your employer, due to technical and administrative reasons.
Personal data processed on the basis of your consent will be deleted when your consent is withdrawn or upon expiry of the purpose for which your consent was given.
We also store data to the extent we believe it is necessary to protect our legal rights, legitimate interests and the interests of others, e.g. if we notice abuse of the application. Your data may also be stored for a longer period if required by applicable statutory retention periods.
If you suspect, or consider, your personal data is being processed wrongfully, or that the personal data being processed is inaccurate, you should contact the employer directly and request that the data is rectified, erased or that processing is restricted (as applicable). You may also request a copy of your personal data being processed and withdraw your given consent at any time.
In certain situations, you have the right to data portability, meaning that your data is transferred directly (or via yourself) from the employer to another controller in a structured, commonly used and machine-readable format.
You also have the right to file a complaint with the supervisory authority.
For any questions, concerns, or requests regarding the processing of your personal data, you may contact our Data Protection Officer (DPO) at: dpo@skyresponse.com