"Skyresponse demonstrated an exceptional ability to customise your solution to meet our specific requirements. The value offered for the features provided was impressive, ensuring a cost-effective solution."
- Aleksandra Boeva Todorovska, Coordinator of Social Services and Emergency Button Service at Red Cross Macedonia
At an event in Skopje, together with our partner TeleAlarm, we had the opportunity to meet and talk with several key delegations, including representatives from: Swiss Red Cross, Bavarian Red Cross- RC Nuremberg, Swiss delegation from Sarajevo, Red Cross of Skopje and Red cross of North Macedonia.
Their presence underscored the importance of the initiative from Red Cross Macedonia and the broad support for enhancing emergency response services in Macedonia.
We took the chance to engage in deeper conversation with the Emergency Button Manager in the Red Cross of North Macedonia, Aleksandra Boeva Todorovska, who were happy to provide insights into their experience with Skyresponse's and TeleAlarm's full cloud-based software solution.
Background & challenge
The primary reason for changing platforms was the necessity for a more reliable and scalable solution, particularly in light of our office relocation. Our existing system was not cloud-based, and the costs associated with investing in new servers and equipment were prohibitive. Additionally, we sought to eliminate our dependence on a traditional telephone central. In summary, we required a robust and fully digital platform capable of supporting our expanding needs and delivering a seamless experience for our users.
In our search for a new solution, we prioritized the following features:
- Reliability and Uptime: A system that guarantees minimal downtime and maximum reliability.
- Cloud-Based Solution: Skyresponse offers a full cloud-based system, ensuring high availability and ease of access from anywhere.
- Scalability: The ability to easily scale up as our service demand grows.
- Integration Capabilities: Compatibility with various devices and technologies to ensure flexibility.
- User-Friendly Interface: An intuitive and easy-to-use interface for our operators and end-users.
- Comprehensive Support: Strong technical support and customer service to assist with any issues.
Solution
Several compelling reasons influenced our decision to choose Skyresponse and TeleAlarm's solution CMS. First and foremost, Skyresponse has a strong reputation and a proven track record in delivering effective emergency response solutions. Their full cloud-based system ensures high availability and seamless access from any location, a critical feature for managing shifts efficiently and supporting extensive fieldwork. This capability allows us to access our software solution even while operating in emergency vehicles, significantly enhancing our operational flexibility.
Furthermore, Skyresponse demonstrated an exceptional ability to customize their solution to meet our specific requirements. The value offered for the features provided was impressive, ensuring a cost-effective solution. The Skyresponse and TeleAlarm team also showed a genuine interest in understanding our needs and fostering a long-term partnership, reinforcing our confidence in their commitment to our success.
Our initial experiences with the Skyresponse platform have been very positive. The implementation process was smooth, with the Skyresponse team providing excellent support throughout. The system's user-friendly interface made the transition easy for our staff, and the reliability of the cloud-based service has been a significant improvement over our previous solution.
Result
Early results have been encouraging. We have seen a notable decrease in system downtimes and faster response times to emergencies. The scalability of the platform has allowed us to handle a higher volume of calls efficiently, and the integration capabilities have streamlined our operations significantly.
The dialogues with Skyresponse’s and TeleAlarm's team have been very constructive. The onboarding process was well-structured, with clear guidance and support at every step. The relationship has been collaborative, with regular check-ins to ensure everything is running smoothly and to address any concerns promptly. The Skyresponse and TeleAlarm team has been responsive and proactive in offering solutions and improvements.
We see our relationship with Skyresponse and TeleAlarm as a long-term partnership. Moving forward, we are looking at further integrations with other technologies and devices to enhance our emergency response capabilities. We are confident that Skyresponse and TeleAlarm will continue to support our evolving needs and help us stay at the forefront of emergency response services, as well as making synergies with our home-based care services.
"Our initial experiences with the Skyresponse platform have been very positive. The system's user-friendly interface made the transition easy for our staff, and the reliability of the cloud-based service has been a significant improvement over our previous solution."
– Aleksandra Boeva Todorovska, Coordinator of Social Services and Emergency Button Service at Red Cross Macedonia
