The ThingWorx alarm generation capabilities are based on powerful analytics of sensor readings – and can display those alarms in a number of different ways – for example via a dashboard showing the status of assets. However, some alarms require a human action to take place, and there is no guarantee that an alarm will be responded to in time. Missed alerts and alarms can result in costly breaches in Service Level Agreements. The new Skyresponse Extension enables ThingWorx alarms to reach the right personnel – and ensure a response – providing an effective guarantee for service levels to be met.
With the Skyresponse Extension your ThingWorx project can be enhanced with a professional response center solution that can help ensure SLA targets are met. Skyresponse can also provide a fully staffed team able to respond in real time when critical events need attention, even when you are not around.
Developers using ThingWorx for IoT connected projects can now easily add Skyresponse alarm and alert handling with the extension. The video presentation explains what Skyresponse does and how it works. Implement sophisticated (or simple!) alarm distribution and handling rules to cater for different scenarios.
As well as simple apps and user interface, Skyresponse can also be easily integrated to different back end systems using our APIs for administration as well as alarm handling.
By adding Skyresponse to a ThingWorx project, management and co-workers will gain visibility and can even react to events as they happen in the real, physical world.
The Skyresponse pay-as-you-grow cloud based implementation can ensure the rapidl launch of new products.
Skyresponse is easily customised to provide your branding on all parts of the solution
If required, Skyresponse can also provide a fully staffed team able to respond in real time when critical events need attention, even when you are not around.