--- title: Alarm Routing with Skyresponse description: We understand the importance of alarm routing & have developed a solution that ensures that alarms are sent to the right persons as quickly as possible. image: https://skyresponse.com/hubfs/alarm-routing-skyresponse-banner.jpg --- #### Solution Areas [Care ](https://skyresponse.com/solutions/care) [Safety](https://skyresponse.com/solutions/safety) [Smart Buildings](https://skyresponse.com/solutions/smart-buildings) [Response Centre](https://skyresponse.com/solutions/response-centre) [All Solutions](https://skyresponse.com/solutions) #### Care  Tailor a unique alarm handling solution to help improve the quality of life for users in family or professional elderly care — with or without a response center. Solutions for Assisted Living, Sheltered Housing, Nursing Homes and Independent Living. **Care Products ** [Warden Call Solution - WardenLink](https://skyresponse.com/solutions/care/warden-call-solution) [Nurse Call System - Hepro Response](https://skyresponse.com/solutions/care/nurse-call-system) ** ** [ Read more ![](https://skyresponse.com/hubfs/Web%202.0/Icons%202.0/ph_arrow-right.svg) ](https://skyresponse.com/solutions/care) #### Safety  Our open cloud safety platform enable partners to create and resell customised safety and alarm management solutions, including hard and software of their own choice. [ Read more ![](https://skyresponse.com/hubfs/Web%202.0/Icons%202.0/ph_arrow-right.svg) ](https://skyresponse.com/solutions/safety) #### Smart Buildings One platform to create solutions covering all facility related alarms and events from buildings. We help our partners enable service from all new types of smart building solutions while still handling existing alarms. [ Read more ![](https://skyresponse.com/hubfs/Web%202.0/Icons%202.0/ph_arrow-right.svg) ](https://skyresponse.com/solutions/smart-buildings) #### Response Centre Skyresponse's cloud-based response centre solution enables seamless delegation, redundancy and efficiency in alarm handling. Your alarm handling platform, right at your fingertip. [ Read more ![](https://skyresponse.com/hubfs/Web%202.0/Icons%202.0/ph_arrow-right.svg) ](https://skyresponse.com/solutions/response-centre) #### All Solutions We provide a complete, future-proof solution, adapting to your end-customer's needs through open APIs, granular configuration tailoring, and unlimited scalability. [ Read more ![](https://skyresponse.com/hubfs/Web%202.0/Icons%202.0/ph_arrow-right.svg) ](https://skyresponse.com/solutions) #### Partner [Skyresponse Partner](https://skyresponse.com/partner) [Find a Partner](https://skyresponse.com/find-partner) [Ecosystem Partner](https://skyresponse.com/ecosystem-partner) [Ecosystem MarketPlace](https://skyresponse.com/ecosystem-partners) [Become a Partner](https://skyresponse.com/become-a-partner) #### Skyresponse Partner Partners leveraging our alarm and event management platform for the future gain a competitive edge through adaptability, scalability, efficiency, and a commitment to staying at the forefront of industry trends.​ Being a Skyresponse partner unlocks an ecosystem and unlimited opportunities! [ Read more ![](https://skyresponse.com/hubfs/Web%202.0/Icons%202.0/ph_arrow-right.svg) ](https://skyresponse.com/partner) #### Find a Partner Skyresponse has a wide variety of partners across several business areas and regions. Search through all partners with an implemented Skyresponse Platform here. [ Read more ![](https://skyresponse.com/hubfs/Web%202.0/Icons%202.0/ph_arrow-right.svg) ](https://skyresponse.com/find-partner) #### Ecosystem Partner By integrating to the Skyresponse Platform you can take advantage of the benefits from our network and unlock new business opportunities and growth in the evolving world of emergency response. [ Read more ![](https://skyresponse.com/hubfs/Web%202.0/Icons%202.0/ph_arrow-right.svg) ](https://skyresponse.com/ecosystem-partner) #### Ecosystem MarketPlace Explore our extensive ecosystem of trusted partners.  [ Read more ![](https://skyresponse.com/hubfs/Web%202.0/Icons%202.0/ph_arrow-right.svg) ](https://skyresponse.com/ecosystem-partners) #### Become a Partner Are you interested in becoming a Skyresponse partner? Being a Skyresponse partner unlocks an ecosystem and unlimited opportunities! [ Read more ![](https://skyresponse.com/hubfs/Web%202.0/Icons%202.0/ph_arrow-right.svg) ](https://skyresponse.com/become-a-partner) #### Resources [Customer Stories](https://skyresponse.com/customer-stories) [Insights](https://skyresponse.com/insights) [FAQ](https://skyresponse.com/faq) ##### Latest blog post ### Digital trygghetstjänst för ordinärt boende: vad ramavtalet innebär för svenska kommuner [Read post](https://skyresponse.com/blog/digital-trygghetstjänst-för-ordinärt-boende-vad-ramavtalet-innebär-för-svenska-kommuner) [![](https://skyresponse.com/hubfs/technology-healthcare-and-hands-of-doctor-with-ta-2023-02-03-01-39-48-utc.png) Blog ](https://skyresponse.com/blog/digital-trygghetstjänst-för-ordinärt-boende-vad-ramavtalet-innebär-för-svenska-kommuner) #### About Us [Who We Are](https://skyresponse.com/who-we-are) [Join Us](https://skyresponse.com/join-us) [Company News](https://skyresponse.com/company-news) #### Who We Are Skyresponse AB is a Swedish Software-as-a-Service (SaaS) company the which offers a 100% cloud-based alarm management platform and related services. Learn about who we are, our history, and what we have to offer. [ Read more ](https://skyresponse.com/who-we-are) #### Join Us Skyresponse is always looking for talented and passionate individuals to join us. Here you can find the jobs that are currently available. [ Read more ](https://skyresponse.com/join-us) #### Company News Here you will find all news regarding our company, Partners and Ecosystem Partners. [ Read more ](https://skyresponse.com/company-news) [The Digital Journey](https://skyresponse.com/the-digital-journey) [The Platform](https://skyresponse.com/the-platform) Our Solutions ![](https://skyresponse.com/hubfs/Web%202.0/Icons%202.0/nav-arrow.svg) [Care ](https://skyresponse.com/solutions/care) [Safety](https://skyresponse.com/solutions/safety) [Smart Buildings](https://skyresponse.com/solutions/smart-buildings) [Response Centre](https://skyresponse.com/solutions/response-centre) [All Solutions](https://skyresponse.com/solutions) Partner ![](https://skyresponse.com/hubfs/Web%202.0/Icons%202.0/nav-arrow.svg) [Skyresponse Partner](https://skyresponse.com/partner) [Find a Partner](https://skyresponse.com/find-partner) [Ecosystem Partner](https://skyresponse.com/ecosystem-partner) [Ecosystem MarketPlace](https://skyresponse.com/ecosystem-partners) [Become a Partner](https://skyresponse.com/become-a-partner) Resources ![](https://skyresponse.com/hubfs/Web%202.0/Icons%202.0/nav-arrow.svg) [Customer Stories](https://skyresponse.com/customer-stories) [Insights](https://skyresponse.com/insights) [FAQ](https://skyresponse.com/faq) About Us ![](https://skyresponse.com/hubfs/Web%202.0/Icons%202.0/nav-arrow.svg) [Who We Are](https://skyresponse.com/who-we-are) [Join Us](https://skyresponse.com/join-us) [Company News](https://skyresponse.com/company-news) [Become a Partner](https://skyresponse.com/become-a-partner) [Contact](https://skyresponse.com/contact) ##### 25 September 2023 # Alarm Routing with Skyresponse [Product Description](https://skyresponse.com/blog/tag/product-description) ![](https://skyresponse.com/hubfs/alarm-routing-skyresponse-banner.jpg) Alarm routing is a crucial aspect of any alarm handling system, and the Skyresponse platform is the leading provider of such solution. An alarm handling system is used to alert the appropriate person, system, or resource when an alarm is triggered. The Skyresponse platforms’ effectiveness depends on how efficiently the alarm is routed to the appropriate responder.   At Skyresponse, we understand the importance of alarm routing and have developed our solution that ensures that alarms are sent to the right person or group of people as quickly as possible. With our interface for response centres, you can access the information either on your desktop, laptop or mobile application.   ## Here are some key features of our alarm routing system:   **1. Customisable routing rules** Our system allows users to create customized routing rules that determine how alarms are handled. For example, a user can specify that an alarm related to a specific area or type of equipment is sent directly to the on-call caregiver, technician or other that responsible for that area or equipment. This ensures that the right person receives the alarm immediately, rather than having to be routed through a chain of command.  **2. Multiple routing**  Our platform offers multiple routing options for reaching recipients. Mobile apps and desktop browser as the primary ones for high volume alarm handling. These are complemented with SMS, email and phone calls. This allows users to choose the best method of communication for each recipient, ensuring that alarms are received promptly and acted upon quickly.  **3. Automatic escalation**  In some cases, an alarm may not be acknowledged or resolved within a certain timeframe. In such cases, our system automatically escalates the alarm to the next level of responders. For example, if a lone worker does not respond to an alarm within five minutes, the system can escalate the alarm to their supervisor or manager. An alarm can also be time-boxed so if the timer goes off, an alarm is triggered. **4. Real-time monitoring and reporting**  Our platform allows users to monitor the status of alarms in real-time and provides detailed reporting on alarm handling performance. This enables users to identify areas of improvement and make data-driven decisions to optimise their alarm handling process.    In conclusion, alarm routing is a critical component of any alarm handling system. At Skyresponse, we have developed a highly customizable and flexible system that enables users to create custom routing rules, choose from multiple routing options, automatically escalate alarms and monitor performance in real-time. [Watch the video to see how this can be used. ](https://www.youtube.com/watch?v=H5-NnGk_zlw) #### You may also like ### Our Latest Insights See all Insights ** [![](https://skyresponse.com/hubfs/technology-healthcare-and-hands-of-doctor-with-ta-2023-02-03-01-39-48-utc.png) Blog ##### 18 June 2026 ##### Digital trygghetstjänst för ordinärt boende: vad ramavtalet innebär för svenska kommuner ](https://skyresponse.com/blog/digital-trygghetstjänst-för-ordinärt-boende-vad-ramavtalet-innebär-för-svenska-kommuner) [![](https://skyresponse.com/hubfs/black-woman-business-phone-and-night-bokeh-lights-2023-02-24-22-23-39-utc.jpg) Blog ##### 9 April 2026 ##### From Analogue to Digital in Five Months: How a Cross-Industry Partnership Is Accelerating the UK's Housing Switchover ](https://skyresponse.com/blog/from-analogue-to-digital-in-five-months-how-a-cross-industry-partnership-is-accelerating-the-uks-housing-switchover) [![](https://skyresponse.com/hubfs/Solutions.webp) Blog ##### 19 December 2025 ##### The Life of a Warden – Managing Modern Demands on Analogue Technology ](https://skyresponse.com/blog/the-life-of-a-warden-managing-modern-demands-on-analogue-technology) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Anna Kihlberg", "url" : "https://skyresponse.com/blog/author/anna-kihlberg" }, "dateModified" : "2024-04-16T08:51:22.990Z", "datePublished" : "2023-09-25T09:21:17.000Z", "headline" : "Alarm Routing with Skyresponse", "image" : [ "https://skyresponse.com/hubfs/alarm-routing-skyresponse-banner.jpg" ], "mainEntityOfPage" : { "@id" : "https://skyresponse.com/blog/alarm-routing-with-skyresponse", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://skyresponse.com/hubfs/Skyresponse_landscape_logo_color_dark_small-1.png" }, "name" : "Skyresponse AB" } } ``` ```json { "@context" : "https://schema.org", "@id" : "https://skyresponse.com/#organization", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "SE", "addressRegion" : "Stockholm" }, "alternateName" : "Skyresponse AB", "areaServed" : [ { "@type" : "Country", "name" : "Sweden" }, { "@type" : "Country", "name" : "Norway" }, { "@type" : "Country", "name" : "Denmark" }, { "@type" : "Country", "name" : "Finland" }, { "@type" : "Country", "name" : "United Kingdom" }, { "@type" : "Country", "name" : "Ireland" }, { "@type" : "Country", "name" : "Germany" }, { "@type" : "Country", "name" : "France" }, { "@type" : "Country", "name" : "Netherlands" }, { "@type" : "Country", "name" : "Belgium" }, { "@type" : "Country", "name" : "Switzerland" }, { "@type" : "Country", "name" : "Austria" }, { "@type" : "Country", "name" : "Spain" }, { "@type" : "Country", "name" : "Italy" }, { "@type" : "Country", "name" : "North Macedonia" } ], "contactPoint" : [ { "@type" : "ContactPoint", "availableLanguage" : [ "English", "Swedish" ], "contactType" : "sales", "url" : "https://skyresponse.com/contact" }, { "@type" : "ContactPoint", "availableLanguage" : [ "English" ], "contactType" : "customer support", "url" : "https://skyresponse.atlassian.net/servicedesk/customer/portals" }, { "@type" : "ContactPoint", "availableLanguage" : [ "English" ], "contactType" : "technical support", "url" : "https://skyresponse.atlassian.net/servicedesk/customer/portals" } ], "description" : "Skyresponse is a Swedish B2B Software-as-a-Service company offering a 100% cloud-based alarm and event management platform for partners within care, safety, smart buildings and response centres.", "foundingDate" : "2010", "hasCredential" : [ { "@type" : "EducationalOccupationalCredential", "credentialCategory" : "certification", "name" : "ISO 9001" }, { "@type" : "EducationalOccupationalCredential", "credentialCategory" : "certification", "name" : "ISO 27001" }, { "@type" : "EducationalOccupationalCredential", "credentialCategory" : "certification", "name" : "Cyber Essentials Plus" }, { "@type" : "EducationalOccupationalCredential", "credentialCategory" : "certification", "name" : "TEC Quality Standards Framework (QSF)" } ], "image" : { "@id" : "https://skyresponse.com/#logo" }, "knowsAbout" : [ "Alarm management", "Event management", "Telecare", "Technology Enabled Care", "Alarm Receiving Centre", "ARC", "Personal safety alarms", "Lone worker safety", "Smart building alarms", "Cloud SaaS platform", "Open API integration", "Digital switchover", "Warden Call", "Nurse Call", "Sheltered Housing", "Assisted Living" ], "legalName" : "Skyresponse AB", "logo" : { "@id" : "https://skyresponse.com/#logo", "@type" : "ImageObject", "caption" : "Skyresponse", "contentUrl" : "https://skyresponse.com/hubfs/Skyresponse_landscape_logo_color_white_big.png", "height" : 400, "url" : "https://skyresponse.com/hubfs/Skyresponse_landscape_logo_color_white_big.png", "width" : 2000 }, "name" : "Skyresponse", "numberOfEmployees" : { "@type" : "QuantitativeValue", "maxValue" : 100, "minValue" : 25 }, "sameAs" : [ "https://www.linkedin.com/company/skyresponse-ab/", "https://www.youtube.com/channel/UCvcS1qf9jebk-nKDcZCvY-A" ], "slogan" : "The independent cloud Platform for Alarm & Event Management", "url" : "https://skyresponse.com" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://skyresponse.com/#website", "@type" : "WebSite", "description" : "The independent cloud platform for alarm and event management.", "inLanguage" : "en", "name" : "Skyresponse", "publisher" : { "@id" : "https://skyresponse.com/#organization" }, "url" : "https://skyresponse.com" } ```